Ticketing
Primary support channel for reliable tracking and resolution.
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Submit a support ticket for technical, billing, subscriber broadcast, or account issues. Use the linked guides below when you need a self-serve answer before opening a ticket.
Primary support channel for reliable tracking and resolution.
Planned feature. Not currently active in production support.
support@spadecard.net
Yes, on paid plans. Subscriber broadcasts are sent to the audience you collected through your profile, while free accounts continue collecting only.
Most tickets receive an initial response within one business day. High-impact account and billing issues are prioritized first.
Live chat is currently planned. Support is handled through ticket-first workflows for traceability.
Include username/email, affected route, exact time of issue, and steps to reproduce. This shortens triage time significantly.
Yes. You receive a ticket reference ID that speeds up follow-up and escalation.